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FAQs

FREQUENTLY ASKED QUESTIONS

Production Times and Shipping of your artwork

How will my order be packed?

Extremely well. Once printed our expert printers will pack your artwork professionally and securely for shipping to you

When will my order be delivered?

Average turnaround time for printed products is 5-7 days and 7-10 days for metal and acrylic prints plus additional time for shipping. Oversized canvas and large orders can take longer.  The Holiday Season (Mid-November to mid-January) may also mean longer turnaround times because of the Christmas and Holiday season. Be sure to order your artwork early. If you require your order by a certain date please contact me on 416 500 3314 so I may assist you further

Can I get my order faster?

If you need your order faster than the average turnaround time please contact me on 416 500 3314 to discuss your needs. I do my best to accommodate special needs, however do note that expedited orders will incur an additional charge, for which you will be given a quote.

Which Shipping company do you use?

For hipping within Canada and the United States we use Fedex. A tracking number will be provided when your order is shipped. Average shipping/delivery time is between 2-7 days (once your finished order leaves our printing facility). You are responsible for any Customs and Duties

Do you ship to PO Boxes?

We are unable to ship to a PO Box so please ensure you provide your full address including street number

What about international Orders and shipping?

We can ship prints internationally. Please contact us for a quote, alternatively to order prints with International Shipping options you may visit my other wall art site which ships internationally at http://nickyjamesonphotography.com to order your wall-art and prints. Simply click the "BUY" button and fill in your details at checkout.

What's your Guarantee and Return Policy?

Our guarantee is simple, if for any reason you are unhappy with the production quality of the materials used we will replace or fix it at our cost.  This includes defects such as loose canvas, bubbles, scratches, fading or warping. Our printers use a 100% colour calibrated workflow however due to the huge variety of monitors used to view images we cannot guarantee that the colour and density you view on your monitor will exactly match the final print. 

Order Cancellation

Your order may be cancelled and a full refund issued as long as your order has not gone into production.  Production times vary and can start anywhere from an hour after receiving payment to several days.  If you must cancel your order please contact me ASAP by email or phone 416 500 3314.

What payment methods do you accept?

We accept most Visa and MasterCard credit cards for payment. We also accept PayPal.

Is my personal Information safe?

Yes. Please read our Privacy Policy

ARTWORK

Can I hang my canvas in a bathroom?

Yes you can - as long as you keep it away from direct contact with water

How do I know if the artwork will be the right size for my wall?

Get a sense of scale and even choose your own wall colour by clicking "Wall Preview" You'll find it located just below the price info of each print

How can I see the artwork in a larger size?

Simply hover over the artwork, then click the magnifying glass icon that appears over the picture

Are your canvases considered Archival quality?

Yes. Our Canvases are digital prints  produced on inkjet and latex printers. We only use  archival quality inks and artist grade canvases.

Do you include hanging hardware with your canvases, metal  and  acrylic prints?

Yes.  The hanging hardware included for canvases is a high-grade braided wire fastened to D-rings, ready to hang. The face mount to acrylic comes with a back frame installed for easy hanging.  Simply counter sink 1-3 screws with a large head into you wall making sure they are level. The screw head should sit about ½” out of the wall, and the back frame will then rest on the screw(s). The back frame is intended to hang flush to the wall. If you have older walls or special finishes please take this into consideration before installation. If you have any questions regarding the hanging hardware provided, please do not hesitate to contact me

Copyright

I have purchased one of your prints. Can I re-print or re-publish or share it?

No. All images in this gallery and content on this site are Copyright ©Nicky Jameson, all rights reserved. Copying, altering, displaying or redistribution of any of these images, without written permission from the artist is strictly prohibited. Purchasing images and or prints does not alter the Artist's Copyright

What if I have some more questions?

If you have any questions, don't hesitate to contact me by calling 416 500 3314, emailing nicky@nickyjameson.com, or using the handy contact form

How can I stay in touch with you?

Simple! Join my email list. You'll receive regular updates of my latest art, special offers for subscribers, news of shows and much more. Plus you get a 20% coupon to use for your first purchase. Join and get your coupon here http://www.nickyjamesonartstore.com/mailing-list

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

Our guarantee is simple: you are guaranteed against manufacturers defects. If for any reason you are unhappy with the production quality of the materials used we will replace or fix it at our cost. This includes defects such as loose canvas, bubbles, scratches, fading or warping.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

We use only certified archival materials for all our art reproductions. All our papers are free of optical brighteners and our inks are guaranteed to last a lifetime without fading or changing in colour.

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